We provide a managed filtering system. Your email is delivered to our servers where it is scanned for viruses and spam content. Virus emails are deleted immediately while spam emails are kept in a quarantine area. Good emails are delivered directly to your server.

• Reduce your IT staff's workload.
  The increase in email born virus and spam content has more than doubled every year for the past ten years; and this trend is set to carry on. If you use separate virus and spam filters in-house, who updates them? With the growing demand on IT staff, what happens if your IT team fail to update the filter definitions? A bombardment of spam? A virus outbreak? Using a managed service removes this burden from your already busy staff.
• Reduce your risk of exposing employees to inappropriate emails.
  As an employer you have a responsibility to do all you can to reduce your employees’ exposure to inappropriate content within spam emails. What’s more, reducing spam saves valuable time and Internet bandwidth, and reduces the load on your IT infrastructure. Protected-Mail removes 99% of spam before it arrives at your server.
• Reduce the risk of viruses getting into your network.
  Viruses can cause untold damage to your network, your productivity, and your reputation. No doubt you have virus protection in place already; however Protected-Mail adds extra layers of virus protection and takes the fight again malicious emails safely away from your network.
• Reduce the risk of losing important emails.
  Because you probably store vital business information in your email system, it's essential this data is safely backed-up and indexed. Protected-Mail archives all inbound and outbound email, with easy-to-use search and retrieve tools. By ensuring everything is saved, you are reducing the risk of business disruption in the event of losing important emails. What’s more, you’re taking the decision to archive away from the individual employee, providing much better and more comprehensive storage.
• Reduce the risk of inbound messages being bounced
  If your email system is offline because of a server fault or your broadband is down, you need to be sure those clients, prospects or suppliers sending emails to your business are not getting bounce-backs. If they are, that’s embarrassing – and bad for business. When using Protected-Mail, we know when you’re offline, and carefully queue your email for up to 7 days, then immediately send it to your server when it's back online.

You don't require any equipment at all. There are three configuration changes that need to be made by you.

The first is a change to your domain MX records which tell the rest of the internet where to send emails for your domain. You simply need to change these to the IP addresses that we will give you. This will then direct all of your emails to our servers.

The second change is within your firewall, and this is to stop rouge spammers from sending email directly to your server by blocking SMTP access to your network, with the exception of our IP addresses.

The third change is within your email server software which will forward all outgoing email through our servers, this way they are all virus scanned and our system will automatically whitelist people you send emails to.

Our fees are laid out on our pricing page, but as a rule of thumb, our charges start at £2 per month per mailbox. We consider mailboxes to be exactly that, a mailbox. If your mailbox has 10 alias email addresses, it is still a single mailbox and will be charged accordingly.

No. It is not feasible to charge on a domain basis as we are charged by our tier1 transit providers for the amount of traffic we use. As such, we would have to charge a relatively high cost for each customer if we were to charge on a domain basis. This would benefit our large customers, but penalise our smaller customers, therefore we feel it would be unfair and unworkable.

If you are using Microsoft Exchange as your email server, then we can provide you with a small utility which you should schedule to be run on your Exchange server every 10 minutes. This utility will keep our database in sync with your users and their email addresses. If you then add a new user to your Active Directory, and give them an email account, our servers will be automatically notified within 10 minutes and they will be able to receive emails from that point on.

If you delete a user from your Active Directory and exchange server, then our servers will be notified of that within 10 minutes and we will automatically remove their account from our servers. We would suggest that when a user leaves you company, that you add their email address as an alias to someone else in their department so that they can still receive emails destined for the person who left.

Yes we do, we currently have a 30 day trial period. We will setup your account and organise payment methods as normal. If, for what ever reason, you no longer wish to use our service, then you simply need to cancel the service at any time within the 30 days and you will not be charged a penny.

We employ many different types of filter to each email we receive. Your email passes through several commercial virus and spam filters before being passed to our proprietary filters where we catch the remaining emails that the commercial scanners might have missed. Not only does this give us complete flexibility on our filters, but it also translates into a very high rate of capture whilst maintaining a very low rate of false positive captures.

As your email is sent to us and passed through our filters, there will inevitably be a small delay whilst our filters scan the email. This delay is normally only a few seconds.

We quarantine all spam email into a folder for each user. You can then login to our portal where you can view your spam and release anything that might have been caught by mistake. Once you release an email from the quarantine folder, the sender will be automatically added to your whitelist so that they will never be blocked again.

We hold all good emails for 30 days on our secure servers and can forward these to your new "fixed" email server at your request.